Frequently Asked Questions
1575 Geiger Grade Road, Reno, NV 89521. We are located at the base of Virginia City Highlands, across the street from the 711.
No.
Yes — all units are ground-level and drive-up accessible, so you can park right in front of your unit for easy loading and unloading.
Our facility features:
- Gated access
- Video surveillance
- Well-lit grounds
- On-site management
Gate access is available 365 days a year, 7 am - 9 pm, using your gate code.
Our office is generally open Tuesday-Saturday from 9 am - 5 pm and Sunday from 12 pm - 5 pm. It’s best to call the office before you come to make sure the manager is on-site.
Yes.
A Short cylinder lock by Chateau is included in your administrative fee of $15 at the time of rental. This lock has Solid brass construction for strength & durability; Anti-pick, punch-resistant design; Includes three (3) high-security round keys.
Yes. Please arrange transportation to our facility when using your stored vehicle, as we have limited parking.
No.
You’ll need to be 18, have a valid photo ID, and sign a rental agreement.
Yes, insurance is mandatory. We have economically priced insurance that starts at $12 per month or you can bring in proof of rental or homeowners insurance.
Your unit will be paid via autopay on the day of the month you signed up (e.g.if you signed up on January 27, your bill date will be on the 27th every month). Email reminders are mailed approximately 1 week before the payment is due. Click HERE to pay online.
Yes. If you need more space (or less), we can transfer your account to a different unit when one is available. Find out what size HERE